OUR SERVICES

We can create a whole Customer Experience Management strategy or we can have a 2 hour workshop to improve your Welcome Speech at the reception. The most important things are, that we do it together and it really serves the purpose.

Customer Experience Management

FROM DRAFTING TO COMPLETION

We help our customers to see the BIG picture. It may require adapting strategy, or changing some processes. Destroying silos is our mutual mission. This is usually addition or change, not replacement of old partners. Typically this is done with studies, monitoring, workshops, digital integration and re-writing processes.

Customer Journey Mapping

KNOWING HOW THE GUEST CAN BE TOUCHED

We help our customers to define their customer touchpoints and how the guests want to be served. We do this by visualization (mapping) and with real-life examples. Typically our work includes following: pre-study, monitoring, visualization and workshops.

Training & Process Management

NEW THINKING NEEDS NEW ACTIONS

Great experiences cannot be created without committed and educated people. Customer Experience isn't about technology, it's all about how you and your staff are meeting and exceeding your customers' expectations.

Concept Design

SMOOTH FLOW REQUIRES CAREFUL PLANNING

We help our customers to change and create new concepts and services. We have experience on creating insightful business and service designs. Sometimes only small conceptual changes make big difference.

Research & Studies

NEVER CHANGE ANYTING BLIND

We use various ways to study the existing operations, as well as the guest wishes. Following up the change and making adjustments is also essential for success.

        Hotelway Concept

HARNESS TECHNOLOGY TO WORK FOR YOU

With our Hotelway ecosystem our customers can manage the entire Guest Journey. Hotel staff uses the specific dashboard to interact and serve the guests. Implementation contains always some process consulting.